Dozuki - Customer Support Associate

San Luis Obispo, California, United States Full-time

Position Overview

Dozuki is a cutting-edge, software startup bent on bringing manufacturers and service providers into the 21st century. In this part-time customer support role, you’ll be working with engineers and project managers across a diverse range of industries, helping them become experts in the software to revolutionize their work instructions. If you can’t wait to turn today’s traditional manufacturers into the paperless powerhouses of the future, this job is for you!

Applicants should have exceptional written and verbal communications skills, as well as a knack for helping others. Attention to detail and a strategic approach to organization and planning are a must and the ability to manage your time efficiently and operate with minimal supervision is expected.

 

About Dozuki

Dozuki is the innovative software division of iFixit.com, located in a modern office space in the iconic Railroad District in San Luis Obispo, California. Launched less than five years ago, Dozuki is revolutionizing the way manufacturers, service providers, and product makers teach technical processes to their employees and customers.

 

Requirements

  • Flexible schedule totaling between 30 and 40 hours per week

  • Professional presence with confident written and verbal communication skills

  • Strong sense of self-motivation, initiative, and urgency under pressure

  • Knowledge and/or experience in customer success and support

  • Organizational skills with high attention to detail

 

Responsibilities

  • Technical writing and converting customer documents to Dozuki platform

  • Assist with resolution of customer issues or complaints

  • Interact with customers to help integrate feedback into business processes

  • Conduct training sessions to teach customers about software tools and features 
  • Participate in collaborative efforts to test and  improve software and features

  • Grow personal potential within position and company

 

To apply: Make a PDF of your resume, as well as a short cover letter explaining two things: why you're awesome, and why you're the ideal candidate for this job.

Apply for this opening at http://ifixit.recruiterbox.com/jobs/fk0h92v?apply=true