Customer Service (Full-time)

San Luis Obispo, California, United States Full-time

iFixit is the focal point of a global community of people showing people how to fix the things they own. We're the largest (and best) online repair manual. We believe we can make the world better by empowering people to take control of the things they own.

We believe the following at iFixit:

  • Repair is better than recycling
  • Repair saves you money
  • Repair teaches engineering
  • Repair saves the planet 
  • Repair is a right

Job Description

We pride ourselves on our exceptional customer service and highly satisfied customers. We're growing, and looking for highly-motivated individuals to join our team. You'll communicate with customers via phone and email. We strive to always have a live human being that's both friendly and knowledgeable to answer our incoming customer phone calls and emails. Diagnosing problems and helping with installation remotely can be challenging. When not helping customers, you'll be processing returns, testing products, evaluating new repair guides, and moderating our online community.

  • We're seeking to fill one full-time customer service representative position. 
  • This position is for our San Luis Obispo headquarters. 
  • Excellent communication skills and a willingness to learn are required. 
  • We're a Mac-based business, which means experience with Macs is helpful, but not required. 
  • Integrity, reliability, and attention to detail are critical. 
  • General technical and digital knowledge is required, more experience is a plus.
  • Being Bilingual in Spanish is a plus. 
  • Schedule: Monday through Friday (8:30 AM to 5 PM)

Compensation and Perks

  • Pay: $12 to $15 per hour, DOE
  • 401(k)! We match up to 4% of employee contributions after employed for one year.
  • A Profit-sharing program after employed for one year.
  • Dental, Vision, Medical, and Life Insurance! Immediate enrollment. iFixit covers 100% of your health insurance premium.
  • New team member swag: shirt, toolkit, bike, headphones, and more
  • Membership to SLO MakerSpace
  • And much more!

iFixit Culture

iFixit is a great place to work. We have an incredible working environment, a world-class team that loves solving tough challenges, and a vision to change the world. Our team loves having fun together. We have regular barbecues, enjoy a catered lunch together twice a week, company trips, and our workplace is dog-friendly.

How to Apply

  • Take a look at our website,
  • Check out our Self-repair Manifesto.
  • Look over your resume and write a cover letter. We want to know what makes you a potential badass customer service representative! Include in your cover letter why you want this job and why your skills and experience would be an excellent addition to our team. This position does require written communication, so spelling and grammar are important.
  • Submit your resume and cover letter. 

Apply for this opening at